current and lapsed customers
Sample | Acceptors 601 - 800 | Borderline 501 - 600 | Indifferent 401 - 500 | Rejectors 200 - 400 |
---|---|---|---|---|
204 | 25% | 24% | 24% | 27% |
- | N | First Impression of Idea preferred over Favorite QSR | First Impression of Idea preferred over Next Favorite QSR | Idea with More Information preferred over First Impression of Idea | Idea with More Information preferred over Favorite QSR |
---|---|---|---|---|---|
Sample | 204 | 22% | 27% | 59% | 25% |
Excellent | Very Good | Good | Fair | Poor | Terrible | |
---|---|---|---|---|---|---|
Favorite QSR | 50 | 39 | 10 | 0 | 0 | 0 |
Next Favorite QSR | 38 | 46 | 16 | 0 | 0 | 0 |
First Impression of Idea | 20 | 25 | 31 | 15 | 8 | 2 |
Idea with More Information | 23 | 28 | 25 | 11 | 9 | 4 |
Excellent | Very Good | Good | Fair | Poor | Terrible | |
---|---|---|---|---|---|---|
Favorite QSR | 51 | 33 | 14 | 0 | 0 | 2 |
Next Favorite QSR | 51 | 33 | 16 | 0 | 0 | 0 |
First Impression of Idea | 47 | 27 | 22 | 2 | 2 | 0 |
Idea with More Information | 65 | 25 | 8 | 2 | 0 | 0 |
Do you believe this can work as described? | |||||||
| |||||||
Total N=204 | Total 100% | Acceptors n=51 | Borderline n=48 | Indifferent n=49 | Rejectors n=56 | |
---|---|---|---|---|---|---|
I believe this makes sense as described | 104 | 51 | 82 | 69 | 43 | 14 |
Probably | 65 | 32 | 12 | 31 | 37 | 46 |
Maybe yes, maybe no | 31 | 15 | 4 | 0 | 18 | 36 |
Probably not | 3 | 1 | 0 | 0 | 2 | 4 |
I doubt it | 1 | 0 | 2 | 0 | 0 | 0 |
How unique is this idea? | |||||||
| |||||||
Total N=204 | Total 100% | Acceptors n=51 | Borderline n=48 | Indifferent n=49 | Rejectors n=56 | |
---|---|---|---|---|---|---|
This is truly unique | 72 | 35 | 75 | 42 | 24 | 4 |
New, but not truly unique | 78 | 38 | 20 | 54 | 47 | 34 |
Somewhat new | 44 | 22 | 6 | 4 | 24 | 48 |
Ho-hum | 10 | 5 | 0 | 0 | 4 | 14 |
Absolutely nothing new here | 0 | 0 | 0 | 0 | 0 | 0 |
How important is this idea to you? | |||||||
| |||||||
Total N=204 | Total 100% | Acceptors n=51 | Borderline n=48 | Indifferent n=49 | Rejectors n=56 | |
---|---|---|---|---|---|---|
This is really important to me | 46 | 23 | 63 | 21 | 8 | 0 |
This is of some importance to me | 58 | 28 | 29 | 52 | 24 | 11 |
I am not sure | 43 | 21 | 8 | 25 | 29 | 23 |
Not particularly important | 36 | 18 | 0 | 2 | 33 | 34 |
I couldn't care less | 21 | 10 | 0 | 0 | 6 | 32 |
Would you tell your family and friends about the Johnsonville Bratwurst? | |||||
| |||||
Total N=204 | Total 100% | Acceptors n=51 | Borderline n=48 | Indifferent n=49 | Rejectors n=56 | |
---|---|---|---|---|---|---|
Yes, I absolutely would tell them about it and ask them to try it. | 100 | 49 | 94 | 88 | 16 | 4 |
Maybe I would tell them about it. | 81 | 40 | 6 | 12 | 82 | 57 |
No way. I would not recommend this. | 23 | 11 | 0 | 0 | 2 | 39 |
N=204 | First Impression of Idea | Idea with More Information | Favorite QSR | Next Favorite QSR |
---|---|---|---|---|
45 | 50 | 89 | 84 |
N=204 | Favorite QSR % | Acceptors (600+) % | Acceptance Index Acceptor % / Average % |
---|---|---|---|
All Competitors | 100 | 25 | 1 |
McDonald's | 17 | 32 | 1.29 |
Sonic Drive-In | 12 | 32 | 1.28 |
Chick-fil-A | 11 | 18 | 0.73 |
Taco Bell | 9 | 28 | 1.11 |
Wendy's | 8 | 25 | 1 |
Subway | 7 | 7 | 0.27 |
Burger King | 6 | 38 | 1.54 |
Arby's | 4 | 11 | 0.44 |
Jack in the Box | 3 | 14 | 0.57 |
Pizza Hut | 3 | 33 | 1.33 |
Other | 2 | 0 | 0 |
In-N-Out Burger | 2 | 0 | 0 |
Hardee's | 2 | 60 | 2.4 |
KFC | 2 | 25 | 1 |
Whataburger | 1 | 33 | 1.33 |
Krispy Kreme | 1 | 33 | 1.33 |
Braum's | 1 | 33 | 1.33 |
White Castle | 1 | 33 | 1.33 |
Steak n Shake | 0 | 50 | 2 |
Quiznos | 0 | 0 | 0 |
Checkers/Rally's | 0 | 0 | 0 |
Culver's | 0 | 0 | 0 |
Local deli or sandwich shop | 0 | 0 | 0 |
Carl's Jr. | 0 | 0 | 0 |
Dunkin' Donuts | 0 | n/a | n/a |
Popeyes Chicken & Biscuits | 0 | n/a | n/a |
Freddy's | 0 | n/a | n/a |
A&W | 0 | n/a | n/a |
Church's Chicken | 0 | n/a | n/a |
Krystal | 0 | n/a | n/a |
Dairy Queen | 0 | n/a | n/a |
cicis, Panera, Papa Johns, starbucks, Taco Time |
N=204 | Next Favorite QSR % | Acceptors (600+) % | Acceptance Index Acceptor % / Average % |
---|---|---|---|
All Competitors | 100 | 25 | 1 |
McDonald's | 13 | 33 | 1.33 |
Subway | 12 | 17 | 0.67 |
Wendy's | 10 | 19 | 0.76 |
Sonic Drive-In | 10 | 29 | 1.14 |
Burger King | 8 | 24 | 0.94 |
Taco Bell | 7 | 21 | 0.86 |
KFC | 4 | 25 | 1 |
Pizza Hut | 3 | 29 | 1.14 |
Dairy Queen | 3 | 43 | 1.71 |
Arby's | 3 | 14 | 0.57 |
Jack in the Box | 3 | 17 | 0.67 |
Chick-fil-A | 2 | 20 | 0.8 |
Whataburger | 2 | 40 | 1.6 |
Popeyes Chicken & Biscuits | 2 | 20 | 0.8 |
Other | 2 | 0 | 0 |
Hardee's | 2 | 50 | 2 |
Culver's | 1 | 0 | 0 |
Steak n Shake | 1 | 0 | 0 |
White Castle | 1 | 100 | 4 |
Carl's Jr. | 0 | 0 | 0 |
Braum's | 0 | 50 | 2 |
In-N-Out Burger | 0 | 0 | 0 |
Quiznos | 0 | 0 | 0 |
A&W | 0 | 0 | 0 |
Dunkin' Donuts | 0 | 100 | 4 |
Church's Chicken | 0 | 100 | 4 |
Krystal | 0 | 0 | 0 |
Freddy's | 0 | n/a | n/a |
No other | 0 | n/a | n/a |
Local deli or sandwich shop | 0 | n/a | n/a |
Checkers/Rally's | 0 | n/a | n/a |
Krispy Kreme | 0 | n/a | n/a |
bojangles, long john silver, subway |
The *All Reasons Ranked by Frequency* table shows the raw percentage of times each reason was selected as a main reason for rating in Total and by the four Acceptance segments. Clicking on the segment column header will re-rank the reasons for that segment.
The Driver Analysis bar charts below show the discriminant importance of each reason as a driver of acceptance or rejection by subtracting the percentage of times Rejectors selected a reason from the Acceptors percentage and multiplying this difference by the larger percent of times that reason was selected by either Acceptors or Rejectors.
The same for Indifferent and Borderline compared to Acceptors
Reason | Total N=204 | Total 100% | Acceptors 25% | Borderline 24% | Indifferent 24% | Rejectors 27% |
---|---|---|---|---|---|---|
(+) Change of pace | 55 | 27 | 31 | 40 | 27 | 12 |
(+) High quality ingredients | 57 | 28 | 43 | 38 | 24 | 9 |
(+) Good balance of ingredients | 43 | 21 | 41 | 33 | 12 | 0 |
(+) Sounds like it will taste great | 68 | 33 | 43 | 58 | 29 | 7 |
(+) The toppings sound appealing | 62 | 30 | 55 | 46 | 18 | 5 |
(+) Uniquely Sonic product | 48 | 24 | 29 | 33 | 20 | 12 |
(+) Can eat it in the car | 47 | 23 | 25 | 35 | 18 | 14 |
(+) I like grilled onions on sandwiches | 64 | 31 | 55 | 40 | 27 | 7 |
(+) I like grilled sausage sandwiches | 77 | 38 | 51 | 56 | 29 | 18 |
(+) Great name | 36 | 18 | 25 | 27 | 10 | 9 |
(+) Spicy brown mustard is a nice touch | 66 | 32 | 47 | 40 | 35 | 11 |
(+) The Johnsonville brand is appealing | 109 | 53 | 75 | 62 | 43 | 36 |
(+) I trust Sonic to do this well | 69 | 34 | 47 | 50 | 24 | 16 |
(-) Sounds like it won't taste good | 21 | 10 | 2 | 2 | 4 | 30 |
(-) Can get this kind of product other places | 13 | 6 | 0 | 6 | 10 | 9 |
(-) Doesn't appeal to me | 46 | 23 | 2 | 4 | 20 | 59 |
(-) Don't like the toppings | 38 | 19 | 4 | 15 | 14 | 39 |
(-) Don't like the name | 6 | 3 | 0 | 2 | 2 | 7 |
(-) Too messy | 24 | 12 | 10 | 10 | 6 | 20 |
(-) Not healthy | 33 | 16 | 12 | 15 | 14 | 23 |
(-) Don't like grilled coneys or sausages | 5 | 2 | 0 | 0 | 2 | 7 |
(-) Don't like sauerkraut on sandwiches | 54 | 26 | 6 | 8 | 35 | 54 |
(-) Don't like spicy mustard | 34 | 17 | 0 | 12 | 12 | 39 |
(-) Don't like onions on sandwiches | 38 | 19 | 4 | 15 | 16 | 38 |
(-) Name doesn't fit | 5 | 2 | 0 | 10 | 0 | 0 |
Total N=204 | Total 100% | Acceptors 25% | Borderline 24% | Indifferent 24% | Rejectors 27% | |
---|---|---|---|---|---|---|
Total regions based on U.S. census definitions | 187 | 100 | 26.2 | 21.9 | 24.1 | 27.8 |
Northeast (CT, ME, MA, NH, NJ, NY, PA, RI, VT) | 3 | 1.6 | 33.3 | 0 | 0 | 66.7 |
Midwest (IL, IN, IA, KS, MI, MN, MO, NE, ND, OH, SD, WI) | 31 | 16.6 | 22.6 | 25.8 | 22.6 | 29 |
South (AL, AR, DE, DC, FL, GA, KY, LA, MD, MS, NC, OK, SC, TN, TX, VA, WV) | 127 | 67.9 | 29.1 | 22 | 24.4 | 24.4 |
West (AK, AZ, CA, CO, HI, ID, MT, NV, NM, OR, UT, WA, WY) | 26 | 13.9 | 15.4 | 19.2 | 26.9 | 38.5 |
Male | 82 | 41 | 25.6 | 29.3 | 20.7 | 24.4 |
Female | 118 | 59 | 25.4 | 19.5 | 25.4 | 29.7 |
Average Income | 195 | $47,397 | $46,326 | $51,358 | $51,967 | $40,895 |
Total incomes | 201 | 100 | 25 | 23 | 23.5 | 27 |
under $15,000 | 27 | 13.4 | 22.2 | 25.9 | 18.5 | 33.3 |
$15,000 - $19,999 | 11 | 5.5 | 18.2 | 9.1 | 36.4 | 36.4 |
$20,000 - $24,999 | 14 | 7 | 21.4 | 21.4 | 42.9 | 14.3 |
$25,000 - $29,999 | 16 | 8 | 18.8 | 25 | 12.5 | 43.8 |
$30,000 - $34,999 | 15 | 7.5 | 40 | 33.3 | 13.3 | 13.3 |
$35,000 - $39,999 | 18 | 9 | 33.3 | 16.7 | 22.2 | 27.8 |
$40,000 - $44,999 | 5 | 2.5 | 20 | 20 | 20 | 40 |
$45,000 - $49,999 | 15 | 7.5 | 33.3 | 13.3 | 20 | 33.3 |
$50,000 - $54,999 | 12 | 6 | 8.3 | 33.3 | 8.3 | 50 |
$55,000 - $59,999 | 7 | 3.5 | 28.6 | 57.1 | 14.3 | 0 |
$60,000 - $64,999 | 6 | 3 | 16.7 | 16.7 | 33.3 | 33.3 |
$65,000 - $69,999 | 10 | 5 | 10 | 10 | 40 | 40 |
$70,000 - $74,999 | 5 | 2.5 | 80 | 0 | 20 | 0 |
$75,000 - $79,999 | 8 | 4 | 37.5 | 0 | 25 | 37.5 |
$80,000 - $84,999 | 6 | 3 | 16.7 | 33.3 | 33.3 | 16.7 |
$85,000 - $89,999 | 2 | * | 0 | 50 | 50 | 0 |
$90,000 - $94,999 | 2 | * | 50 | 0 | 50 | 0 |
$95,000 - $99,999 | 6 | 3 | 33.3 | 50 | 16.7 | 0 |
$100,000 - $109,999 | 5 | 2.5 | 20 | 40 | 40 | 0 |
$110,000 - $119,999 | 0 | 0 | n/a | n/a | n/a | n/a |
$120,000 - $129,999 | 2 | * | 0 | 50 | 0 | 50 |
$130,000 - $139,999 | 1 | * | 0 | 0 | 100 | 0 |
$140,000 - $149,999 | 0 | 0 | n/a | n/a | n/a | n/a |
$150,000 - $174,999 | 0 | 0 | n/a | n/a | n/a | n/a |
$175,000 - $200,000 | 1 | * | 0 | 0 | 100 | 0 |
over $200,000 | 1 | * | 0 | 100 | 0 | 0 |
I prefer not to answer | 6 | 3 | 33.3 | 16.7 | 16.7 | 33.3 |
Total N=204 | Total 100% | Acceptors 25% | Borderline 24% | Indifferent 24% | Rejectors 27% | |
---|---|---|---|---|---|---|
None | 0 | 0 | n/a | n/a | n/a | n/a |
Once | 23 | 11 | 13 | 26 | 17 | 43 |
2 - 4 times | 73 | 36 | 18 | 25 | 26 | 32 |
5 - 9 times | 55 | 27 | 35 | 20 | 29 | 16 |
10 times or more | 53 | 26 | 30 | 25 | 19 | 26 |
I do not buy food or drink from quick service restaurants | 0 | 0 | n/a | n/a | n/a | n/a |
Total N=204 | Total 100% | Acceptors 25% | Borderline 24% | Indifferent 24% | Rejectors 27% | |
---|---|---|---|---|---|---|
I tried it once, but have not gone back | 17 | 8 | 24 | 24 | 24 | 29 |
I visited Sonic in the last 30 days | 96 | 47 | 34 | 22 | 20 | 24 |
I visited Sonic in the past two months | 21 | 10 | 24 | 33 | 19 | 24 |
I visited Sonic in the past three months | 13 | 6 | 23 | 31 | 46 | 0 |
It has been more than three months since I visited Sonic | 57 | 28 | 11 | 21 | 28 | 40 |
I have never been to Sonic | 0 | 0 | n/a | n/a | n/a | n/a |
Total N=96 | Total 100% | Acceptors 34% | Borderline 22% | Indifferent 20% | Rejectors 24% | |
---|---|---|---|---|---|---|
Once | 28 | 29 | 29 | 29 | 7 | 36 |
2 - 4 times | 49 | 51 | 35 | 16 | 27 | 22 |
5 times or more | 19 | 20 | 42 | 26 | 21 | 11 |
Total N=204 | Total 100% | Acceptors 25% | Borderline 24% | Indifferent 24% | Rejectors 27% | |
---|---|---|---|---|---|---|
Yes, frequently | 70 | 34 | 36 | 26 | 23 | 16 |
Yes, occasionally | 134 | 66 | 19 | 22 | 25 | 34 |
No | 0 | 0 | n/a | n/a | n/a | n/a |
Total N=202 | Total 100% | Acceptors 25% | Borderline 24% | Indifferent 24% | Rejectors 27% | |
---|---|---|---|---|---|---|
Yes | 147 | 73 | 33 | 28 | 24 | 16 |
No, too expensive | 55 | 27 | 5 | 13 | 24 | 58 |
Total N=147 | Total 100% | Acceptors 33% | Borderline 28% | Indifferent 24% | Rejectors 16% | |
---|---|---|---|---|---|---|
Every day | 7 | 5 | 57 | 29 | 14 | 0 |
A few times a week | 26 | 18 | 50 | 35 | 12 | 4 |
Once a week | 44 | 30 | 48 | 25 | 16 | 11 |
Once a month | 70 | 48 | 14 | 27 | 34 | 24 |
Total N=55 | Total 100% | Acceptors 5% | Borderline 13% | Indifferent 24% | Rejectors 58% | |
---|---|---|---|---|---|---|
Yes | 9 | 16 | 22 | 22 | 33 | 22 |
No, too expensive | 46 | 84 | 2 | 11 | 22 | 65 |
Total N=9 | Total 100% | Acceptors 22% | Borderline 22% | Indifferent 33% | Rejectors 22% | |
---|---|---|---|---|---|---|
Every day | 0 | 0 | n/a | n/a | n/a | n/a |
A few times a week | 1 | 11 | 100 | 0 | 0 | 0 |
Once a week | 1 | 11 | 0 | 0 | 0 | 100 |
Once a month | 7 | 78 | 14 | 29 | 43 | 14 |
Total N=46 | Total 100% | Acceptors 2% | Borderline 11% | Indifferent 22% | Rejectors 65% | |
---|---|---|---|---|---|---|
Yes | 11 | 24 | 0 | 27 | 36 | 36 |
No, too expensive | 35 | 76 | 3 | 6 | 17 | 74 |
Total N=11 | Total 100% | Acceptors 0% | Borderline 27% | Indifferent 36% | Rejectors 36% | |
---|---|---|---|---|---|---|
Every day | 0 | 0 | n/a | n/a | n/a | n/a |
A few times a week | 0 | 0 | n/a | n/a | n/a | n/a |
Once a week | 3 | 27 | 0 | 67 | 0 | 33 |
Once a month | 8 | 73 | 0 | 12 | 50 | 38 |
Total N=35 | Total 100% | Acceptors 3% | Borderline 6% | Indifferent 17% | Rejectors 74% | |
---|---|---|---|---|---|---|
Yes | 8 | 23 | 12 | 12 | 25 | 50 |
No, still too expensive | 27 | 77 | 0 | 4 | 15 | 81 |
Total N=8 | Total 100% | Acceptors 12% | Borderline 12% | Indifferent 25% | Rejectors 50% | |
---|---|---|---|---|---|---|
Every day | 0 | 0 | n/a | n/a | n/a | n/a |
A few times a week | 1 | 12 | 0 | 0 | 0 | 100 |
Once a week | 1 | 12 | 0 | 0 | 0 | 100 |
Once a month | 6 | 75 | 17 | 17 | 33 | 33 |
Total N=201 | Total 100% | Acceptors 25% | Borderline 23% | Indifferent 24% | Rejectors 27% | |
---|---|---|---|---|---|---|
I would buy this new product equally with hot dogs | 0 | 0 | n/a | n/a | n/a | n/a |
I would buy this new product instead of hot dogs | 0 | 0 | n/a | n/a | n/a | n/a |
I would occasionally buy this new product, but mostly buy hot dogs | 0 | 0 | n/a | n/a | n/a | n/a |
I would mostly buy this product and occasionally buy hot dogs | 0 | 0 | n/a | n/a | n/a | n/a |
Total N=201 | Total 100% | Acceptors 25% | Borderline 23% | Indifferent 24% | Rejectors 27% | |
---|---|---|---|---|---|---|
Food only | 25 | 12 | 32 | 12 | 32 | 24 |
Drink only | 23 | 11 | 17 | 17 | 26 | 39 |
Ice Cream only | 10 | 5 | 0 | 20 | 30 | 50 |
Food and Drink | 108 | 54 | 24 | 27 | 20 | 29 |
Food, Drink and Ice Cream | 35 | 17 | 37 | 26 | 26 | 11 |
Total N=201 | Total 100% | Acceptors 25% | Borderline 23% | Indifferent 24% | Rejectors 27% | |
---|---|---|---|---|---|---|
17 or younger | 4 | 2 | 0 | 25 | 0 | 75 |
18-24 | 36 | 18 | 22 | 19 | 25 | 33 |
25-34 | 51 | 25 | 24 | 24 | 27 | 25 |
35-49 | 50 | 25 | 24 | 22 | 28 | 26 |
50-69 | 59 | 29 | 32 | 27 | 19 | 22 |
70 or older | 1 | 0 | 0 | 0 | 0 | 100 |
Total N=201 | Total 100% | Acceptors 25% | Borderline 23% | Indifferent 24% | Rejectors 27% | |
---|---|---|---|---|---|---|
I thought it was great. It let me express my opinions quickly and easily. | 135 | 67 | 33 | 27 | 21 | 19 |
I thought it was very good. This is a simple way to give direction. | 56 | 28 | 9 | 20 | 32 | 39 |
This was okay. It was fair and let me express my opinion easily. | 8 | 4 | 12 | 0 | 25 | 62 |
This was not so good. I think it was flawed in some respects, and alright in other respects. | 2 | 0 | 0 | 0 | 0 | 100 |
I did not like this interview at all. It was inaccurate, complicated and did not capture my opinion. | 0 | 0 | n/a | n/a | n/a | n/a |